Signing in & out of your account
This guide covers how to sign in & sign out of your Pattern Emporium account on phone, tablet & computer, plus what to do if you've accidentally created a second account (& can't find your patterns).
Signing in via your phone
1. Select the little person icon at top right.
2. You will be given the option to sign in with Shop or by using your email.
- If you use 'Shop' to pay, sign in that way - using the top blue box.
- If you don't, sign in using your email - using the bottom white box.
- Select 'more sign in options' if the email box isn't visible.
- Be mindful about using the correct email so you don't accidentally create 2 accounts.
3. Add the code sent to your email (phone if using Shop).
Patterns not showing up in your account?
If your patterns aren’t showing in your account, 99.9% of the time it’s because you’ve accidentally created a second account using a different email address.
- Check your order confirmation email to see which email address you used when ordering, then sign in with that email address.
- If you're already signed in to the wrong account, you'll need to sign out first. We cover that below - scroll down.
- Then contact support@patternemporium.com to delete the second account.
Signing in via desktop or laptop computer.
1. Select the little person icon on the top right of your screen.
- If you use 'Shop' to pay, sign in that way - using the top blue box.
- If you don't, sign in using your email - using the bottom white box.
- Select 'more sign in options' if the email box isn't visible.
- Be mindful about using the correct email so you don't accidentally create 2 accounts.
3. Add the code sent to your email (phone if using Shop).
How to sign out
If you've accidentally created a second account, you'll need to sign out of the incorrect account before signing in with the correct email address.
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Select the circle with your initial in the top right of the screen. This will take you to your profile page.
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Check the email address shown on your profile page to make sure you're signed into the incorrect account.
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Scroll to the bottom of the page and select Sign out.
You can then sign in again using the correct email address.
Shown below is phone view - it's pretty much the same on computer.
